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BOOK BADDIES · INFORMATION

Refunds & Returns

Updated October 29, 2026

Made to order

Every Book Baddies item is printed especially for your order through our fulfillment partner, Printify. Please check the size chart, color and shipping address before ordering. We generally cannot accept returns or exchanges for a change of mind or a customer-selected incorrect size or color.

Damaged, defective or incorrect items

If an item arrives damaged, misprinted, defective, or different from what you ordered, contact kasandrareads@gmail.com with your order number, a description and clear photos. Please report the issue as soon as possible, ideally within 30 calendar days of delivery, so we can submit a timely claim to Printify. Once the issue is verified, we offer a free replacement or a full refund, according to your preference and any applicable consumer rights. Do not return the item unless we instruct you to.

Order changes and cancellations

Please request a cancellation within six hours of purchase. Orders can enter production quickly, so changes or cancellations are not guaranteed and cannot be made once production begins. Contact kasandrareads@gmail.com immediately; we will confirm what is still possible.

Missing deliveries

Contact kasandrareads@gmail.com promptly if your package is late or missing. We will investigate with the print provider and carrier. Printify has reporting deadlines for lost packages, so early notification helps us assist you. An incorrect address can affect available remedies; your statutory rights remain unaffected.

Refunds

Approved refunds will be issued by Book Baddies to the original payment method when practicable. Bank processing times vary. Printify refunds are issued to the merchant, not directly to the store customer.

Your rights

This policy does not restrict remedies available under applicable consumer-protection law. We aim to respond to order-support requests within 2–3 business days.